Privacy Policy

Last updated: April 2026

1. Information We Collect

When you place an order or contact us, we may collect the following information:

• Your name and contact details (phone number, email address)
• Delivery address and region
• Order details and payment references
• Any custom design or artwork you submit for custom orders

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about your order status via SMS, WhatsApp, or email
• Respond to your inquiries and support requests
• Send occasional promotional offers (you may opt out at any time)
• Improve our products and services

3. Payment Security

All card payments are processed securely through Paystack, a PCI-DSS compliant payment processor. Ketsy Store does not store your card details. Mobile Money transactions are processed via your network provider's secure USSD or app infrastructure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share limited information with:

• Delivery partners — for the purpose of delivering your order
• Paystack — for payment processing
• No other third parties

5. Cookies

Our website uses browser local storage to save your cart and wishlist items across sessions. No third-party tracking cookies are used.

6. Data Retention

We retain your order information for up to 2 years for record-keeping and customer service purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at:

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.